Frequently Asked Questions (FAQs)

What is provides website development and hosting services. By bringing together powerful industry leading and cutting edge tools we take a direct approach to web development while saving significant time and cost over project completion.

I want to build a website, how do I get started?

The first step is establishing your needs and functionality. provides free consultation in the hopes that you will enjoy our expertise and employ our services. However, should you feel that we are not right for your project, then we’re happy to have at least have provided our knowledge and advice. If you wish to open a pre-sale dialog please contact us here or write to

Is my satisfaction guaranteed?

Yes! It’s truly is our goal to provide you with a product that serves your needs and Wows anyone visiting your website. And we will always give our best effort to achieve this. However, should you decide for any reason that we didn’t, we will gladly refund your development cost up to a full 45 days after purchasing. Please click here for the terms and conditions of our money back guaranteed.

What if I need help or support? provides support options with every product or service. Depending on your package, there a several support levels. All support starts by opening a ticket that explains your issues and puts it in our system. If you have an account with us and would like to open a support ticket please click here. In addition to our support system, many questions can be answered though the client knowledge base. We are also in the process of providing video tutorials for the most commonly used features and functions.

I’ve just purchased a service from, what now?

We’re excited to start working with you! You should have received a welcome email explaining the next step and where to start. If you did not receive this, please open a support ticket with us or email

I want to cancel my services.

Before deciding to cancel please be sure to talk with us. We certainly don’t want to see you leave, but more importantly we want to make sure you understand how this is going to impact the ability for your visitors to find you. We are happy to assist you in moving your services to a different provider if this is what you desire. Once your ready to cancel, you can visit the Billing Center to find this option. Login to the Billing Center and click on “Services” then “My Services”. Next locate the service you wish to terminate and and click on “View Details”. Next click on “Management Actions” then “Request Cancellation”.

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